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- Frequently Asked Questions -

- Registration -

Your membership's subscription is based on your joining date or the day your membership has been approved/paid in full. Your membership will thus end at the last day of your registration period and not at the end of the specific calendar month.

Like each new registered member, you will first receive an email with a digital generated password from our membership platform after your initial registration. Once your application has been approved by management, or paid for in full, can you use your email address and digital generated password to login to your profile. Thereafter you will be able to change your password to a more familiar one of your personal choice.

As a Guest Member you gain access first to your Profile page only after your initial registration. On your Profile page you can update any of your personal details or preference settings in the meanwhile. You will only gain full access to all the other members-only pages once your application has been approved by our Management Team. If you sign-up as an active Basic, Advanced or Professional I-V Member you will gain immediate access to our members-only pages as soon as we have received your payment in full.

All our once-off and monthly subscription payments are processed online and automatically through PayPal payment system.

Our linked online payment system - PayPal - will issue you with a receipt once your payment has been successfully processed. As well as each month thereafter with each recurring payment. On your Profile you have full access to your invoices and statements if and when any are required.

- Membership Subscription -

Each membership level we offer on the various tiers primarily determine your access level to our various 3D Packages as well as mainly the various 3D Formats we offer. Further benefits are various degrees of discounts (10-50%) we offer on the membership fees if you register for a longer period - and pay once-off in advance for your membership - other than the monthly subscription. Other benefits include access to our Blog, Forum and Mobile App platforms with their own various levels of benefits.

Other than the paying aspect of your membership as paying member, your membership as a “Guest” is primarily a Trial Period of 100 days. During this period, you get unlimited access to our Basic 3D Package. As well as access to our Bi-Monthly Update 3D Packages as they become available during your Trial Period. First-hand introduction and access to these 3D Models give you a very good idea as to how we operate in terms of the membership platform, downloading process of the Packages with their respective passwords as well as how you can benefit in the future from your membership.

Paying members on the other hand have less limited access to our various Packages and interaction platforms mainly determined by their membership level.

Yes. Once you have successfully registered you can upgrade their membership to a different membership level. Bear in mind that if you registered as a Professional Club Members you can only renew or change your membership level at the end of the time period you have paid for in advance.

As a Guest or as an active monthly Club Member (Basic, Advanced & Pro I - V) you have access to both read and comment on our 3D Forum Platform. Furthermore, as an active Professional (Pro I - V) you can also create your own topics on the Professional 3D Forum for others to reply and comment on. Our 3D Forum Platform is not available for viewing or commenting by the general public.

The general public can only read our weekly Blog Posts. However, if you are registered as a Guest or an active monthly Club Member (Basic, Advanced & Pro I - V) you can also comment on our weekly Blog Posts. All Professional levels have access to create their own blog posts on our platform. Hence is it is a suitable platform for them to use to build up a following of like-minded designers, individuals or potential clients.

- 3D Format File Packages-

Once your membership as a Guest member has been approved by our Management Team, then you will have access to our various Packages. Once we have received your payment in full for our Basic, Advanced or Professional (Pro I-V) levels then you will have access to our various Packages. Each membership level also determines the specific Packages and their respective formats you will have access to. See our Membership Overview more information.

The 3D HUB do not sell or resell any 3D model on an individual basis within any of our 3D Packages. As a paying Club Member your monthly subcription fee is solely to gain access to our membership platform and its various services. It is only on our 3D Shop platform that we offer 3D Models for sale at their advertised prices.

Firstly we offer our Basic 3D Package to you as a Guest or as monthly paying member and you can access this immediately after the approval or full payment. Thereafter we offer you the Fundamental 3D Package which builds further on the 5 Categories and does not include any of the 3D items or elements which are already part of the Basic 3D Package.

Thereafter our Bi-monthly 3D Update Packages are launched - on average - each two weeks. Each Bi-monthly Update Package is available for one calendar month. Thereafter it moves to our Update’s Archive and is available for an additional two calendar months.

Lastly each Update Package merge with our 3D Vault – after three months of their initial launch date – for an indefinite period of time.

Each new Update Package include a selection of relevant models for the CAD Architectural, Exterior, Interior, Landscaping & M.E.P. industries. We always aim to get the latest, trendy and high-quality 3D Models, which we sourced from our various international suppliers and manufactures.

Each new model we sourced is firstly processed by cleaning it up/”bake” as well as – where possible – the relevant material layers are identified and “grouped”. Lastly each model is converted individually to each of the various x10 formats we offer and put together as a package for each Category and digital 3D format we offer.

- 3D Packages Downloading -

No. None of our members need a personal account registered with MediaFire to download any of our 3D format files. You can download the files directly from our account to your device anywhere at any time. Yet, if you already have an account with MediaFire then you can save the 3D format files to your own MediaFire account.

The best format to download is the one that is most compatible with your personal 3D CAD Software. Thus, it is recommended to look first which 3D format files your software can import.

Yes. There is no “once-off” download limit nor any daily download limit. You have unlimited access to our 3D files and can download all the various format files - based on your personal membership level - which will allow you to access them accordingly.

Yes. You can preview all our items in the raw .stl format via the GrabCAD 3D viewer application as well as download it directly thereafter in the .stl or .wrl 3D file format. However both the zipped and itemized files uploaded to our MediaFire account you cannot preview on MediaFire itself. Alternative applications and platforms for previewing our models are the 3D PDF Viewer / Online Viewer / Connector App.

The best way for you to share these files is to refer them to our site for them to register as A “Guest” themselves. Then they can download the files directly from our MediaFire account.

- Termination Of Membership -

Yes. If you decide to terminate your membership prior to your next renewal date you can do so and no cancellation fees apply. You will still have access to your Profile and our members-only pages till the renewal date of your membership. Thereafter you will still have 7 additional days "grace time" to renew your membership.

We do offer a 75% refund on your most recent monthly membership fee paid for a specific subscription period. If you have subscribed on a monthly basis you can cancel your membership at any time and you will automatically not be billed for the following month. You still qualify for the 75% refund, but only for your most recent subscription fee amount paid. Request for a refund needs to be in writing and needs to be send within 1 day (24 hours) after the last membership fee was paid. Once you requested a refund your account will be suspended immediately on our platform and you will no longer have access to your Profile nor any of our members-only pages.

You can do it directly on your Profile once logged in. Thereafter you will not be billed again for the next month if you cancel your membership prior to your renewal date.

Alternatively you can send the cancellation request to us in writing. Please send us an email with your notification as well as with the following information:

Full Name & Surname

Club User ID

Current Membership Level.

We will then proceed to suspend your membership from admin's side.

Lastly you can terminate your membership by simply not renewing your membership and your account will automatically be closed 7 days after your expiry date.

We do offer a 75% refund on your most recent monthly membership fee paid for a specific subscription period. You will only qualify for this refund once you have cancelled your membership on your Profile page and stopped the recurring payment agreement. PayPal will also confirm the cancellation of the recurring payment agreement by email to both yourself and our Management Team. Any requests for a refund needs to be in writing and needs to be send within 1 day (24 Hours) after the last subscription fee was paid. In case of a refund, you are legally bound to destroy all digital copies of purchased and downloaded 3D product files without the right to keep or use them in the future.

Once we have received the required email with the necessary information to confirm the cancellation, we will manually refund your credit card. We will process the refund only on the same credit card you used to pay for your membership subscription via PayPal. You will receive an email from PayPal as soon as we have processed the refund to confirm the 75% refund amount. The time period for the funds to reflect back in your account will depend on your credit card merchant provider itself.

- About Us -

Ph-DDS Is A Freelance Design Service For Any Domestic Or Commercial Design Projects. Our Aim Is To Offer A Holistic Balance Of Function, Beauty & Practicality.


- Suppliers -

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